If you’ve heard a lot about emotional intelligence but you’re not sure what the hype is all about. Or, if you know what it is but can’t see how it really applies in the workplace, you’ve arrived at the right place!

“In this article, we’ll define emotional intelligence in the context of the workplace, describe its key elements and explore how it correlates to the workplace and performance.

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This EQ guide will give you a great foundation for becoming a more emotionally intelligent leader and colleague…

What is Emotional Intelligence in the Workplace? (Definition + Concept)

First, let’s get a base-level understanding on what emotional intelligence is. Emotional intelligence (shortened to EI or EQ for emotional quotient) can be defined as:

“EQ refers to someone’s ability to perceive, understand and manage their own feelings and emotions”

(Chignell, 2018).

Further, there are five distinct components of EI:

  • Self-perception

  • Self-expression

  • Interpersonal

  • Decision Making

  • Stress Management


Why is Developing EQ Important in the Workplace?

Emotional intelligence is a vital consideration in the workplace for many reasons, but there are two that really stick out:

  1. It is linked to higher job satisfaction for those with high EI/EQ as well as employees who work with or are managed by those with high EI/EQ.
  2. It is strongly associated with job performance.


A Look at Emotional Intelligence and Job Satisfaction

It’s well-known that emotional intelligence is related to job satisfaction. Employees who are high in EI/EQ also tend to be higher in job satisfaction, as many studies have shown:

  • Çekmecelioğlu and colleagues studied nearly 150 call center employees in Istanbul and found a significant positive relationship between EI/EQ and internal job satisfaction (2012).
  • Similarly, high EI/EQ (specifically high self-awareness) is negatively related to burnout and positively related to job satisfaction in people who work in the public sector (Lee, 2017).
  • Ghanian nurses who were higher in emotional intelligence also enjoyed higher job satisfaction (Tagoe & Quarshie, 2017).


How can Emotional Intelligence Improve Job Performance?

In addition to contributing to greater happiness and satisfaction in employees, higher emotional intelligence also contributes to better job performance.

  • Researchers found that emotional intelligence training boosted employee productivity and resulted in better evaluations from management (Hosseinian et al., 2008).
  • A 2017 study by Pekaar showed that emotional intelligence is significantly correlated with job performance, particularly the EI/EQ components of recognising and managing the emotions of the self and others.

You might be thinking, “How does emotional intelligence have such an impact on job performance?” Through these seven traits and characteristics:

  1. Emotional stability (greater ability to manage their own emotions and tolerate stress)
  2. Conscientiousness (tendency to be diligent, hardworking, control impulses)
  3. Extraversion (a personality trait that makes people more open and better at establishing relationships with others)
  4. Ability EI (individuals’ ability to perform emotion-related behaviors, like expressing emotions, empathizing with others, and combine emotion with reasoning)
  5. Cognitive ability (IQ; studies suggest there is at least some overlap between the IQ and EQ)
  6. General self-efficacy (confidence in the ability to cope with the demands of our job)
  7. Self-rated job performance (Bailey, 2015).

To learn more about how we can take your organisation on the Emotional Intelligence Evolution please get in contact via info@luminarymindset.com

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Articles sources: https://positivepsychology.com/